Privacy and Copyright

Website Visitors

Like most website operators, SendingPros collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. SendingPros' purpose in collecting such information is to better understand how visitors use the website. From time to time, SendingPros may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

SendingPros also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users and for users leaving comments on our forums and help centers.  SendingPros only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Any personal information which is collected by SendingPros will be used by us only in accordance with current data protection legislation.

How do we collect information about you?

We collect information about you when you fill in a contact form on our website or send us an e-mail. Whichever way you choose to contact us, we’re going to need some basic personal information from you in order to handle your request.

We may also receive your personal data from third parties, when you express your interest for our services to them.

We collect information by automated means. When you visit our website or read our marketing email, we automatically collect information about you via cookies, web beacons and other similar technologies. These are small files associated with information that your browser or our servers will save and return as part of your use of the website and the services for purposes such as saving your login session between visits, remembering your display preferences and tracking your use of the website. 

 

What information do we collect about you?

We collect two types of information about you: personal data and non-personal data.

Personal data. This is information that lets us know who you are. This includes the information you provide us when registering to use the platform, like your name, company name, email address, postal address, other contact information you share with us, associated domain name and credit card information. Your login credentials are also personal data. This category also includes information tied to your identity that you provide us through other means, such as emails to our support team.

Non-personal data. This is information that doesn’t let us determine your identity. This generally comes from your use of the services after registering. Non-personal data includes information that could personally identify you in its original form, but that we have modified to remove or hide (for instance, by aggregation) any personal data.

 

How do we use your information?

If you are a visitor of our website, we use your personal and non-personal data to engage with you and support live chat conversations on the website.

When you are one of our customers, we use the information we collect about you to provide the services to you. As part of that purpose, we use your personal data and non-personal data:

1. to create and maintain your platform account, and to control access to it;
2. to provide you with real-time logs of your use of the platform;
3. to respond to any requests you may submit for support or sales information, or similar communications;
4. to communicate with you (for example through newsletters, marketing emails, announcements or special offers) about our services;
5. for billing and collection purposes, if you have subscribed to one of our paid plans;
6. for the investigation and prevention of fraud and breaches of the terms of service
7. to enable third parties to provide services to us;
8. for customers that request allocated dedicated IP addresses, for the purposes of assigning the dedicated IP address to that customer;
9. to comply with applicable laws to which we are subject.

We may use your non-personal data to enhance the services, for instance through web analytics or troubleshooting. We may also use aggregated or depersonalized information to promote our services, such as by citing usage statistics.

Security and Protection of Certain Personally-Identifying Information

SendingPros discloses potential personally-identifying information only to its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on SendingPros' behalf or to provide services available at our websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our websites, you consent to the transfer of such information to them. SendingPros will not rent or sell potential personally-identifying information to anyone, other than to its employees, contractors and affiliated organizations as described above. SendingPros discloses potential personally-identifying information only in response to a subpoena, court order or other governmental request, or when SendingPros believes in good faith that disclosure is reasonably necessary to protect the property or rights of SendingPros, third parties or the public at large. If you are a registered user of an SendingPros website and have supplied your email address, SendingPros may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with SendingPros and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. SendingPros takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

With whom do we share personal data?

Except for the limited circumstances we described here or in applicable agreement / terms of service, we do not share your personal data with third parties. When we need to provide your personal data to third parties, we will only share it to the extent necessary to provide you with our services. We may also share your personal data as required or permitted by law and as described below.

We host the website and operate the platform using third parties. Your platform will be hosted from their data centers throughout the United States and/or Europe, based on where you have selected to deploy SendingPros services.

We use a Stripe® and Paypal, to process subscription payments, and therefore provide them with the personal data required to charge your credit card.

We may use third-party services either embedded into our website (such as Google® Analytics) or outside of it (such as  Twitter®) to communicate with you or to enhance the function of the website and the services.

We use third-party service providers and platforms (such as Customer.io, Zapier, and Zendesk) for customer engagement, customer chat, product feedback and customer support ticketing.

We may share your contact information with ARIN (American Registry for Internet Numbers) for the purposes of fulfilling your request to re-assign the dedicated IP address to the customer.

While we provide these third parties with no more information than what is necessary to enable them to provide the services to us, any information that you provide these services providers independently is subject to their respective privacy policies and practices.

In certain situations, SendingPros may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Additionally, we will provide information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
 

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. SendingPros uses cookies to help SendingPros identify and track visitors, their usage of SendingPros website, and their website access preferences. SendingPros visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using SendingPros' websites, with the drawback that certain features of SendingPros' websites may not function properly without the aid of cookies.

Security

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. Mailgun infrastructure is located in top-tier data centers. Each of these locations adhere to strict physical and procedural controls which are frequently audited. Mailgun applications are routinely scanned for vulnerabilities and an independent penetration test is conducted annually. All Mailgun employees undergo thorough background checks and sign non-disclosure agreements at the time of hire. If you have any questions about the security of your personal information, you can contact us at privacy@sendingpros.com.

Remember, though, that some parts of the services are public and that email, by its nature, is not a reliably private means of communication. If you voluntarily provide personal data in a public area of the website, unrelated parties online will be able to view it and collect it. If you don’t want to make this information publicly available, you shouldn’t post it.

For how long do we retain your personal data?

We keep your personal data for as long as is necessary to provide our services to you.

If you would like us to cease all of the described uses of your personal data, you may delete your account at any time. This will delete your personal data from our records, and we will make no further use of it. We may, however, retain copies of your personal data in backups. Please note that we may be required to retain certain information by law and/or for own legitimate business purposes.

Privacy Policy Changes

Although most changes are likely to be minor, SendingPros may change its Privacy Policy from time to time, and is SendingPros' sole discretion. SendingPros encourages visitors to frequently check this page for any changes to its Privacy Policy. Should SendingPros decide to change its Privacy Policy, we will post such changes on this page so that you are always aware of how we use your personal information and in what circumstances we disclose it. Client’s continued use of this site after any change in this Privacy Policy will constitute Client’s acceptance of such change.

For Customers in Europe and GDPR implications

The users / customers of SendingPros, need to take care of the following:

1. Right to be forgotten

As SendingPros users / customer you have right to close your SendingPros account anytime.

2. Right to Rectify or Access

As SendingPros users / customers, you have every right to access your account information or modify it if required from your user interface.

3. Right to Privacy Protection

SendingPros does everything in its hands to safeguard their customer’s data. In fact, we have created user groups to decide on who can access what resource from the application.

4. Right to Data Portability

As SendingPros customers you have an option to move your data. You can export your data such as email lists, api keys, bounce/delivery servers, email box monitors, campaigns, campaign tags, lists, messages, sending domains, tracking domains, suppression lists, templates, template categories, subscriber profile per list, campaigns sent to a particular subscriber etc. from within your SendingPros account. 

5. Right to be informed about a Breach

SendingPros is required to send a mass email notification to all SendingPros users / customers if there is any form of data breach on site. You should immediately know when they are affected.

6. Abide by Age Restrictions

SendingPros' default age is set to 18 years. 

DMCA Website Notice

If you believe a SendingPros customer on a site hosted by SendingPros is infringing your copyright, please send a written notice to:

SendingPros,
36181 East Lake Rd #175
Palm Harbor, FL 34685

Support@sendingpros.com
 

Section 512(c) of the DMCA requires that a notice include all of the following in order to be valid:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single site are covered by a single notification, a representative list of such works at that site;
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit SendingPros to locate the material;
• Information reasonably sufficient to permit SendingPros to contact you, such as an address, telephone number, and, if available, an e-mail address;
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

You acknowledge that if you fail to comply with all of the foregoing requirements your DMCA notice may not be valid and SendingPros may take no action. If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

SendingPros.com